Shipping Policy and Return

At EGO LUXURY DRESS, we understand the importance of timely delivery and ensuring that your exquisite dress arrives in perfect condition. That's why we offer worldwide shipping with DHL Express, covering all shipping costs for your convenience.

Please allow 7-14 business days for your dress to be delivered after your purchase.

 

At EGO LUXURY DRESS, we strive to provide you with a seamless and exceptional shopping experience. From the moment you make your purchase to the moment your dress arrives at your doorstep, we are committed to delivering nothing short of perfection.

At EGO LUXURY BRAND, we strive to provide our customers with the utmost satisfaction when it comes to their luxury purchases. We understand that sometimes, a return or exchange may be necessary. Therefore, we have implemented a comprehensive returns and exchanges policy to ensure a seamless experience for our valued customers.

24-Hour Policy

For all returns and exchanges, we have a strict 24-hour policy. We kindly request that you contact us as soon as possible within 24 hours after your shipment arrives if you wish to initiate a return or exchange. This allows us to promptly assist you and ensure a smooth process.

Eligibility Criteria

In order to be eligible for a return or exchange, please ensure that your item meets the following criteria:

  • The item must be in the same condition that you received it.
  • The item must be unworn or unused.
  • The item must have all original tags attached.
  • The item must be in its original packaging.

These criteria are in place to protect the integrity of our luxury products and ensure that they remain in pristine condition for our customers.

Initiating a Return or Exchange

If you meet the eligibility criteria and would like to initiate a return or exchange, please contact our customer service team within the 24-hour timeframe. Our dedicated team will guide you through the process and provide you with the necessary instructions.

Contact Us

If you have any further questions or concerns regarding our returns and exchanges policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your luxury shopping experience with EGO LUXURY BRAND is nothing short of exceptional.